Job profile

The succesful candidate will be working in a fast paced, deadline driven role in the Income and Debt Recovery Team.

The overall aim of the team is to provide a comprehensive Income and Debt Recovery Service for the Council using various IT systems, incluidng Unit4 and Pay360.

Duties of the role include:

• Processing payments in a timely manner.
• Dealing with banking, from various service areas
• Dealing with all aspects of debt recovery from billing and automated recovery documents to referral to the council’s contracted debt collection agency or preparation for County Court action.
• Dealing with debt related queries, either written, telephone and in person.
• Helping support vulnerable customers with debt issues assessing income and expenditure to establish reasonable payment plan options. 
• Working on the Direct Debit scheme 
• Maintaining the AR database, assisting with testing system upgrades and related procedure notes.

We are looking to recruit someone who is flexile and enthusiastic with excellent interpersonal, communication and organisational skills. The ability to work both as part of a team and independently, using your own initiative, is essential. You must also be able to manage your own workload to meet strict deadlines and work well under pressure.